If you live or work in a residential service, such as aged rental or rooming accommodation, some of your rights and obligations have recently changed. Amendments to the law mean higher standards for service providers and better protections for residents.
These changes include more rigorous conditions on service accreditation, and more detailed background checks for providers. A range of additional safety measures will be put in place, such as updated requirements for fire safety plans. Shorter time frames for meeting the new standards apply.
Definitions for ‘residential service’, ‘aged rental scheme’, ‘resident’ and ‘associate,’ have been changed to give clarity and security for residents and service operators, so you know your rights and where you stand.
There are also new rules about reporting the death of a resident or service provider to ensure your accommodation is safe, and to assess and make sure new scheme operators are suitable.
Click on the links below to find out more about how these new changes affect you.
- Fact sheet for residents #1
- Fact sheet for residents #2
- Fact sheet for service providers
- Fact sheet for community organisations
- How to make a complaint
- Your Home Matters fact sheet
- Queensland Government fact sheet on changes to the legislation
- Overview of the Residential Services (Accreditation) Act
- Registering a Residential Service
Community Education and Training
Right Where You Live aims to assist Queenslanders living in residential services to:
- Understand the amendments to the Residential Services (Accreditation) Act 2002
- Build capacity to represent their interests to service providers of residential services